Warmer Homes West Midlands is an ambitious support programme delivered by Act on Energy.

We are a fast growing and dynamic local charity and provide a universal, top-level energy advice service for low-income and fuel-poor households across the seven urban local authorities of the West Midlands: Birmingham, Coventry, Solihull, Sandwell, Dudley, Walsall and Wolverhampton.

We have been up and running for two years now and the service is going from strength to strength. We have just secured more funding to deliver the second expansion phase of the service and our ambitions don’t stop there.

This is a large-scale, high-profile energy advice programme that is actively supported by the West Midlands Combined Authority. It offers ambitious applicants a fantastic opportunity to make their mark across the region and put our service front and centre in the minds of households and key stakeholders across the region.

Advice and support are delivered by a team of qualified energy advice specialists who run our freephone service. This work is complemented by our team of community development workers who work closely with local communities, driving awareness and interest in our service through the delivery of community events, drop-in sessions, roadshows, and training sessions for organisations we work with.

Our person centre approach also extends to home visits for households who need more involved advice and support.

We are a dedicated team rooted in the communities we serve – and have the understanding and skills to make a real difference, particularly with the digitally excluded.

We train volunteers and frontline support staff across the public and third sector on how best to advise and support their vulnerable clients.