About Us

About Warmer Homes West Midlands Project

Warmer Homes West Midlands is an ambitious support programme delivered by Act on Energy.

We are a fast growing and dynamic local charity and provide a universal, top-level energy advice service for low-income and fuel-poor households across the seven urban local authorities of the West Midlands: Birmingham, Coventry, Solihull, Sandwell, Dudley, Walsall and Wolverhampton.

We have been up and running for two years now and the service is going from strength to strength. We have just secured more funding to deliver the second expansion phase of the service and our ambitions don’t stop there.

This is a large-scale, high-profile energy advice programme that is actively supported by the West Midlands Combined Authority. It offers ambitious applicants a fantastic opportunity to make their mark across the region and put our service front and centre in the minds of households and key stakeholders across the region.

We are a team of qualified energy advisors
providing case work support over the telephone

Advice and support are delivered by a team of qualified energy advice specialists who run our freephone service. This work is complemented by our team of community development workers who work closely with local communities, driving awareness and interest in our service through the delivery of community events, drop-in sessions, roadshows, and training sessions for organisations we work with.

We are community outreach workers providing
home visits and supporting community events.

Our person centre approach also extends to home visits for households who need more involved advice and support.

We are a dedicated team rooted in the communities we serve – and have the understanding and skills to make a real difference, particularly with the digitally excluded.

We train volunteers and frontline support staff across the public and third sector on how best to advise and support their vulnerable clients.

How We Work

We reach out to our customers through:

Providing a dedicated freephone advice and support service
across the region

Visiting your home or arranging virtual meetings to offer tailored advice and guidance for you

Working closely in your local communities and sharing information with you

Our staff can work with you, providing you live
in any of these seven areas:

Small changes can have a big impact

Did you know that by changing all your standard home lightbulbs to energy efficient designs you could save over 85% on your annual lighting electricity costs?