Energy Financial Support

Energy Financial Support

Households that are struggling with their energy use and costs should know that there is help and financial support available.

Across the United Kingdom, there are numerous sources of support to overcome fuel poverty or its related issues. If you would like to know more about what constitutes “fuel poverty”, a lookthrough our previous article “What is Fuel Poverty and how can it be alleviated?” might prove quite helpful.

Warm Home Discount Scheme

    The Warm Home Discount Scheme (WHD) is funded by the energy suppliers. It provides direct and indirect financial support to vulnerable energy consumers.
    The WHD scheme separates eligible households into two groups – the ‘Core’ group and the ‘Broader’ group.

    Support under the Core Group is targeted at older, poorer pensioner households. A householder qualifies for the Core Group discount if on a specific day (to be confirmed) all of the following apply:

    • their supplier was part of the scheme.
    • their name (or their partner’s) was on the statement on a specified day in July.
    • they were getting the Guarantee Credit element of Pension Credit (even if they get Savings Credit as well).
    • Discount is £140.

    Households who feel they may qualify for the WHD under their supplier’s Broader Group should submit an application directly to their supplier. Each company has its own set of qualifying conditions.

    A link to the individual suppliers’ websites and their qualifying criteria can be found at:

    Financial Assistance and grants available for those who suffer from Fuel Poverty

    Trusts and Grants

      Most of the energy suppliers offer a range of grants for their most vulnerable customers (subject to meeting certain criteria).

      • British Gas (British Gas Energy Trust) – Payments for household bills/ energy arrears.
      • EDF Energy (EDF Energy Customer Support Fund) – Payments for household bills/ energy arrears or essential appliances.
      • E.ON (Energy Fund) – Will provide payments for household bills/ energy arrears, essential appliances and repairs to or replacement boilers.
      • npower (Energy Fund) – Provides financial assistance to individuals and organisations.
      • SSE Priority Assistance Fund – supports those who in or at risk of fuel poverty. Website includes information on support services.
      • ScottishPower Hardship Fund – Provides help to customers having difficulty paying their bills due to low income. Electricity and gas arrears can be cleared or reduced by a credit from the fund to the customer’s account.
      • Let’s Talk Energy Fund – Open to everybody regardless of energy supplier. It offers debt relief, boilers and white goods.
      • Charis Grants – facilitates charitable and corporate giving by designing, developing and managing a range of services in support of vulnerable members of society. Website:
      • Priority Services Register (PSR) – The Priority Services Register is a free service provided by fuel suppliers and network operators for vulnerable customers. Each energy supplier and network operator maintains its own register and will need you to contact them directly. 
      How to be more Energy Efficient

      How to be more Energy Efficient

      It is very likely that your home may be losing heat and energy without you noticing.

      Buildings typically lose heat through windows, floor gaps, roofs and walls, as heat energy is transferred through them by conduction. Cold air for instance, usually enters the house through the gaps, doorways and windows, produce convection currents and push the heat towards the roof tiles and windows.

      An general estimate of over 25% from the heat produced by your boiler will most likely escape through the roof at fast rates, without the opportunity to settle and warm the property as it would be expected to.

      Furthermore, over 35% of the heat will escape through walls and gaps, in and around windows and doors, and nearly 10% of heat will disappear through the floor.

      Altogether, the roof, walls, windows, doors and the floor are known as the thermal envelope.

      If you can slow this movement of heat from inside the house, through the thermal envelope, to the external environment, you can significantly reduce your energy costs.


      Saving on Heat Expenses by reducing Heat Loss

      If heat loss can be reduced, your consumption of fuel will also decrease, resulting in savings for your household.

      This is also helpful from an environmental perspective, as there will be less carbon dioxide released into the atmosphere, therefore supporting the reduction of greenhouse gases associated with climate change.

      There are various ways to reduce heat loss and save energy:

      Man insulating a wall within a home.

      The most simplistic methods can involve using fitting carpets, curtains and draught excluders. Fitting reflective foil within, or on the walls, can also be a cost-effective and very useful method.

      Heat loss through walls can be reduced by double glazing or insulated glazing – windows with two panes of glass that help minimising heat release as well as serve with outside noise reduction.

      Heat Loss through walls can be reduced using cavity wall insulation – and insulating material which is placed into the gaps between the brick and inside wall. This will reduce convection on the outside of the home.

      Loft insulation in the roof space is considered the best approach for energy efficiency in the home – being really cheap, easy to do and the payback can be reached within two years.

      Walls typically come in two forms – solid and cavity walls.

      Properties built prior to 1930 will generally have solid walls, whilst some houses built after this period are likely to have some form of cavity in the walls. Cavity walls are very easy to insulate – they can be injected with insulating material, which slows the movement of heat across it. This is cheap and well worth doing, again with a relatively quick payback – however a professional will need to install this for you.

      Utilities bill

      Good quality insulating will help conserve heat energy within the building and release less energy into the environment, causing less pollution.

      Homeowners that want to aim for minimal heat consumption may want to opt for insulation, double glazing windows and covering gaps (around doors or other areas) in order to save money in medium to long term whilst better protecting the environment.