Energy Advice & Support

We can explain how to best use your heating system, how to best use your appliances and make fuel savings.
We also provide information on energy tariffs and energy switching.

Energy Efficiency & Grants

We can support you to better understand where heat is lost from your home, the benefits of better insulation and draught proofing, efficiently controlling your heating, installing small energy efficiency measures and supporting you to access grants for improvement measures in your home.

We are a team of qualified energy advisors providing case work support over the telephone

We are community outreach workers providing home visits and supporting community events.

We are a dedicated team rooted in the communities we serve – and have the understanding and skills to make a real difference, particularly with the digitally excluded.

We train volunteers and frontline support staff across the public and third sector on how best to advise and support their vulnerable clients.

How We Work

We reach out to our customers through:

Providing a dedicated freephone advice and support service
across the region

Visiting your home or arranging virtual meetings to offer tailored advice and guidance for you

Working closely in your local communities and sharing information with you

We work closely with Local Authorities and other partners


“It is so refreshing that there are people as passionate as you out there who are willing (and able) to support vulnerable people through these increasingly difficult times.”

“From checking in via email and phone calls to making sure I was receiving the correct benefits and even helping me fill in the forms I’ll be forever grateful I really thank you!!!”

“From day one the service has been first class. Thank you Coventry City Council for the grant funding. I hope this helps with my health conditions and keeps my mobile home warm.”